Refund policy
Last updated: September 18, 2026
At Valencia Rushing, we want you to be satisfied with your purchase. If you are not satisfied with your order, please contact us so we can assist you.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be:
- Unused and in its original condition
- In its original packaging, when applicable
- Accompanied by your order information or proof of purchase
To request a return, contact us at valenciaruching88@gmail.com before sending any item back.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at valenciaruching88@gmail.com and provide your order details and, when helpful, photos of the item.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, or applicable restrictions. Any such exclusions will be identified on the applicable product page or communicated before purchase.
Return Shipping
Unless an item is defective, damaged, or incorrectly shipped, the customer may be responsible for the cost of return shipping.
Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
Contact Us
Valencia Rushing
Email: valenciaruching88@gmail.com
Phone: +1 (618) 744-4978
Address: 3300 Vernier Ave, Belleville, IL 62226, United States